Lovely Aura Refund and Return Policy

At Lovely Aura, we are committed to ensuring your shopping experience is pleasant and satisfactory.

Should any issues arise with your order, please refer to our refund and return policy below Returns Eligibility:

You have 14 days from the date of delivery to return your item(s) for a refund or exchange.

To be eligible for a return, your item must be unused, in the original packaging, and in the same condition as you received it. Non-Returnable Items:Please note that certain products, such as opened or used skincare, hair care, makeup, fragrance items, and personal care products, are not eligible for return due to hygiene and safety reasons. Gift cards and sale items are also non-returnable.

Return Process:

Contact our customer service team [email protected].ukwithin 14 days of receiving your item(s) to initiate the return process. Please include your order number and reason for return.Once your return request is approved, we will provide you with instructions on how to return the item(s) to us.

Please ensure the item is securely packaged and sent via a traceable shipping method, as we are not responsible for lost or damaged returns.

Refunds:

Once we receive your returned item(s) and inspect them, we will notify you of the approval or rejection of your refund.If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-10 business days.Please note that shipping costs are non-refundable. If you received free shipping on your order, the cost of shipping may be deducted from your refund. You will be responsible for paying for your own shipping costs for returning your item

Exchanges

Kindly note, that we don’t offer exchanges. You will need to place a new order and return your original for a refund.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of receiving your order.we are happy to assist with a refund under the following conditions:

You are required to provide clear evidence of the damage within 48 hours of receiving the product. This should include photos or videos showing the damage to both the item and its packaging. This will help us process your claim as quickly as possible.

Contact us [email protected].ukwith your order number, a detailed description of the damage,

Incorrect Shipping Address

Please double-check that the shipping address provided is accurate and complete when placing your order. If the address is incorrect and the package is returned to us, the following steps will apply:

Reshipping Fee:You will be responsible for covering the cost of resending the item to the correct address. The reshipping fee must be paid before the item can be dispatched again.Refunds:We do not issue refunds for orders that cannot be delivered due to incorrect shipping details provided by the customer.

Changes to This Policy

We reserve the right to amend or update this Returns and Refund Policy at any time. Any modifications will be reflected on this page along with the revised effective date. By continuing to use our website after any changes, you agree to the updated terms.

Contact Us

For any questions or concerns regarding returns, refunds, or exchanges, please contact our customer service team at:

Email:

[email protected]

Phone:

We are here to ensure your shopping experience at Lovely Aura is smooth and enjoyable.